How to book tickets for this show?
How do I book my VIP ticket or use my theatre voucher?
Please contact GEST directly on : email@example.com or on telephone: 031 42 50 65.
How does it work?
Once you have booked your tickets, you will receive a confirmation email for your chosen performance. If you did not receive the email, please contact us via: info(a)gest.se
The performance is tomorrow. What should I do?
How do I download the app?
What should I bring on the day?
What should I do once I’m there?
What if a technical problem occurs before the start of the performance?
The performance has started and I can't see anything in the app.
It is possible that a technical problem is being resolved - in this case the session could be delayed by up to 5 minutes.
I am late!
Please don’t be late, as you might not find the group to be able to join the performance.
If you are late, please log onto the application, enter your phone number and you will access our virtual waiting room. You’ll automatically sync with the rest of the audience and be able to join the action.
Please be aware that around 10 minutes after the start of the show, the actors will have started to move from their beginning position. If you arrive too late, you might not find the group!
What about social distancing and other precautions?
Come with your own smartphone and your earphones/headphones.
As the show takes place outdoors and the audience numbers are way below 50, we follow the government’s recommendations regarding gatherings of groups. The choice of outdoor performing location encourages social distancing from the cast and other audience members. We would like to remind you to keep social distance at all times during the show, with other audience members and with the cast.
Thanks to the audio device, the show is invisible/silent to the passers-by.
There is no risk of crowding!
Can I bring my children to the experience?
Yes. We have an age guidance of 15. However, if the child is accompanied by an adult, younger children are of course welcome as long as they are able to stay focused during the whole performance. To book tickets for children up to the age of 19, living and studying in Gothenburg, please contact GEST ( info(a)gest.se or 031425065 )to take advantage of the ticket subsidy from Göteborgs kulturförvaltning
For spectators with motor disabilities
Please be aware that this experience is an unseated experience, and will involve walking and standing, please take this into consideration before booking.
This experience is suitable for people with wheelchairs and mobility scooters.
We recognise that accessibility queries vary from person to person. To make sure that all are catered for personally, we ask you to email info(a)gest.se so we can contact you with more information.
For visually or hearing-impaired guests
Please note: the core experience may not be suitable for visually or hearing-impaired guests. For visually impaired guests, an ability to follow the group as the experience unfolds is needed. It is at our customers discretion as to whether they believe this to be suitable for them to attend.
The concept is mainly based on a sound experience. It is possible to adjust the volume to your liking in order to benefit from optimal listening quality.
Complete deafness in one or both ears will drastically impact the quality of the experience.
Can I give my ticket to a someone else?
It is possible to change the name on the ticket up to 48 hours before the start of your session. Any modification becomes impossible after that deadline.
To make a modification, you must contact us via info(a)gest.se and give us the contact details of the new ticket holder (name, phone number, email address)
The health & safety regulations no longer allow me to attend the performance.
If the health & safety regulations were to impact on the smooth running of the performance, we will postpone the performance to a later date. If the circumstances entitle you to a refund on your ticket, then we will be in touch with you about this.
How do I get to the meeting point?
The meeting points are located in Gothenburg, both easily accessible via public transport. Once you have booked you will receive information on which location your performance will take place and information about the exact meeting point.
Do not forget to keep yourself informed of all government sanitary guidelines on public transport, and allow enough time to get to the meeting point. We ask everyone to be there 10-15 minutes before the performance starts.
What if it rains or snows?
In the event of rain or snow, the performance will still go ahead. We invite you to bring an umbrella with you. The performance would only be cancelled if the weather was to be detrimental to the safety of our audience, cast and crew. In this case, we would allow you to attend the next available performance of your choice.Cold weather recommendation: Be prepared for cold weather conditions and we recommend you wear layers of clothing, hats and gloves.